We are pleased to let you know our servers are back online
In the last 24 hours (11 AM of 26/06/2023 to 11 AM of 27/06/2023) we faced the darkest and longest duration of server attack we have ever faced since we started serving you. Our entire team hasn't had sleep during this period, attending to WhatsApp messages on the queue and email support tickets while the technical team collaborates with CPanel, WordPress, and our infrastructure management team in the UK to bring back all services to live.
We are sorry we had an attack on our UK infrastructure which caused our servers to go into panic mode.
Our team has currently restored operations, within 2 hours of dawn this morning GMT+1 WAT.
We had anticipated a solution in under 5 minutes after the incident, however, we realized it was more critical than we thought. It wasn't our usual maintenance routine.
Once more we are sorry for this setback. We were able to reach out to most of you during this period.
While we cannot bore you with the details, we have so far identified that most WordPress sites brought in the attacks due to a vulnerability recently identified and reported with WordPress, and attackers seem to have found a way to use that weakness in CPanel services.
We recommend installing WordPress Toolkit on your CPanel to identify plugins that are the culprit to this and follow this CPanel block on how to harden your WordPress security https://blog.cpanel.com/wordpress-hardening-one-click-security-with-cpanel/ as this affects other users on our shared hosting services.
Since there have been minor outages due to WordPress loopholes this year especially when you install plugins from untrusted sources, please take a look at this documentation to help us cope with flaws that come with such tools https://nicolaslule.com/wordpress-security-checklist/.
We count on your usual collaboration and our ticket system at ngthost.co.uk is open for further queries. Please use the ticket system for contacting support as it is faster and quicker for our team members who are on the support line to respond faster. The ticketing system allows multiple support staff to handle many complaints at a time through a queue.
While our team is working on ways to prevent these attacks we shall be working tirelessly with the WordPress and CPanel team to identify and close such backdoors.
For the main time as recommended above, WordPress website owners should be on the lookout for WordPress patches to update their WordPress installations, however, we are in touch with the CPanel team to make a server-wide update on new WordPress installations automatic for the security patch.
Thank you once again for your patience and usual collaboration.
Regards.
NGT Web Hosting Team
Tuesday, June 27, 2023
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